2C2P is looking for a Customer Support Executive to join its growing team in the Philippines. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait! Join us and share our vision in providing the best payment services.
Strong knowledge & experience in following items is a must:
Strong customer relations skills
Job Description
Confer with customers by telephone, by email, in person or through any other applicable messaging platform to provide information about the Company’s products and services, to take instructions related to customer accounts and/or transaction or obtain details of complaints.
Handle customers’ enquiries on payment issues including, but not limited to, transaction tracking, fraud & chargeback transactions, transaction errors and operational issues.
Communicate with customers (merchants and consumers), as may be deemed fit by the Company, in case of any scheduled and unscheduled system changes and outages.
Keep track of open trouble tickets and escalate them to the related teams if necessary.
Prepare support related reports for the use of Management.
Monitor system performance and report abnormal activities to management and appropriate technical team/s.
Maintain the FAQs and user guides for merchants and consumers.
Contribute to process improvement by identifying sources of merchant issues, recognizing trends and sharing reports to the rest of the team.
Prepare Ad-hoc statistical reports on payment transactions for the management.
Support standard merchant implementations by handling account onboarding procedures and coordinating with merchant Dev team, internal business and technical teams for integration matters.
Qualifications
Minimum 2 years of working experience in Customer Support preferably from a payment gateway provider, financial/financial technology company or BPO servicing financial institutions
Plus, 1 years’ experience of customer support in payment gateway or call center
Flexible, calm, good listener
Good MS-Office skills
Familiar with Zendesk, Confluence
Strong customer relations skills
Good command of English communication both written and spoken
We offer a competitive remuneration package, a conducive and satisfying working environment and provide challenging opportunities for life-long learning and skill upgrading.
Interested candidates are to apply via this job post providing comprehensive resume with current and expected salary package.
Please note that only shortlisted candidates will be notified.