2C2P | Merchant Tech Support Specialist

Careers

Merchant Tech Support Specialist

Vietnam, Ho Chi Minh City | Full Time | Operations

2C2P is looking for a Merchant Tech Support Specialist to join its growing team in Vietnam. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait! Join us and share our vision in providing the best payment services.


Strong knowledge & experience in following items is a must:

  • Experience in Online Payments is preferred
  • Strong customer relations skills

Job Description

  • Reply to merchant queries via email, phone and chat
  • Perform root cause analysis

  • Prepare sample demo code for merchant integration.

  • Perform UAT and Live verification tests.

  • System monitoring and SLA follow-ups.

  • Maintain API integration documents.

  • Manage merchant helpdesk or merchant/customer issues reported and see problems through to resolution

  • Monitor daily batch jobs and operational functions within the systems.

  • Internal contact point between technology team and business / product development team if there is any technical issues/bugs that needs action.

  • Help to design and implement preventive measurements to improve technical quality of 2C2P PGW and 123 service.

  • Assist with merchant integration and support integration related queries.

  • Role as 1st and 2nd level technical support for 2C2P products and services.

  • Other common tasks for the day-to-day tech support

Qualifications

  • Bachelor's Degree or higher in Computer Science, Computer Engineering, IT or related fields.
  • 2 years of experience in merchant tech support
  • Must have experience in payment, banking, financial services, and related industries.
  • Good command of English communication both written and spoken
  • Strong customer relations skills

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are asked to apply via this job post providing a comprehensive resume with current and expected salary package.

Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use and transfer our candidates’ information: https://2c2p.com/candidate-privacy-notice.

By submitting your resume and information, you acknowledge that you have read our privacy policy and consent to receive email and/or other electronic messaging communication from 2C2P.

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