2C2P is seeking a Senior Executive, Operations to join its growing team in Myanmar. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait! Join us and share our vision in providing the best payment services in Asia.

Job Description

• Handling complaints and providing appropriate solutions/alternatives within the time limits
• Keeping the records of customers/merchants’ interactions, root cause of issue and solution
• Performing preventive action for the future similar/related incidents
• Supporting customers/merchants from multiple channels such as Facebook, hotlines, email (24 hour stand by in rotation)
• Communicating with external and internal stakeholders to smooth the operations and to solve the problems
• Preparing training presentation and providing training to merchants
• Following existing SOP, guidelines and policies and developing new ones if necessary
• Preparing user guides for products/services
• Performing the operational related tasks and set up of 2C2P products and services
• Tracking the tasks properly and providing the reports which can reflect the status of the workload and tasks
• Solving the problems escalated from the junior team members
• Learning new products and providing training to junior team members
• Any other tasks assigned by supervisor

Qualifications

• Any degree graduate credentials
• Able to travel locally and overseas
• Proficient in Microsoft Office, especially Microsoft Word, Excel, and PowerPoint
• Rich knowledge of the usage of social media apps, email and internet services
• Able to operate in a fast-paced environment

We offer an attractive remuneration package, an exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job post.

Please note that only shortlisted candidates will be notified.