2C2P is seeking a Senior Executive, Operations to join its growing team in Myanmar. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait! Join us and share our vision in providing the best payment services in Asia.
Handling complaints and providing appropriate solutions/alternatives within the time limits
Keeping the records of customers/merchants’ interactions, root cause of issue and solution
Performing preventive action for the future similar/related incidents
Supporting customers/merchants from multiple channels such as Facebook, hotlines, email (24 hour stand by in rotation)
Communicating with external and internal stakeholders to smooth the operations and to solve the problems
Preparing training presentation and providing training to merchants
Following existing SOP, guidelines and policies and developing new ones if necessary
Preparing user guides for products/services
Performing the operational related tasks and set up of 2C2P products and services
Tracking the tasks properly and providing the reports which can reflect the status of the workload and tasks
Solving the problems escalated from the junior team members
Learning new products and providing training to junior team members
Any other tasks assigned by supervisor
Any degree graduate credentials
Able to travel locally and overseas
Proficient in Microsoft Office, especially Microsoft Word, Excel, and PowerPoint
Rich knowledge of the usage of social media apps, email and internet services
Able to operate in a fast-paced environment
We offer an attractive remuneration package, an exciting working environment, and provide challenging opportunities for life-long learning and career development.
Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job post.
Please note that only shortlisted candidates will be notified.