2C2P | Merchant Support Specialist


Merchant Support Specialist

Thailand, Bangkok | Full Time | Operations

2C2P is looking for a Merchant Support Specialist to join its growing team in Thailand. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait! Join us and share our vision in providing the best payment services.

Strong knowledge & experience in following items is a must:

  • Fresh graduates are welcome!
  • Strong customer relations skills

Job Description

  • Reply to merchant queries via email, phone and chat

  • Setup new merchant accounts for 2C2P Payment Gateway and 123 products

  • Setup IPP parameters and other operational merchant related settings for payment gateway

  • Submit applications for new MID from different acquiring banks and follow up application status

  • Setup new bank merchant profiles and MPI for payment gateway

  • Provide help for fraud/finance/accounting team about the transactions related investigation

  • Connect backend and provide solution related backend

  • Other common tasks for the day-to-day operations


  • Bachelor's Degree or higher in Computer Science, Computer Engineering, IT or related fields.
  • 2 years of experience in merchant support
  • Good command of English communication both written and spoken
  • Strong customer relations skills

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are asked to apply via this job post providing a comprehensive resume with current and expected salary package.

Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use and transfer our candidates’ information: https://2c2p.com/candidate-privacy-notice.

By submitting your resume and information, you acknowledge that you have read our privacy policy and consent to receive email and/or other electronic messaging communication from 2C2P.

Submit your application

Will you now or in the future require sponsorship for employment visa status for the location you are applying for?
Upload your resume in PDF or Word Document. Maximum file upload size is 1MB.