Specialist, Merchant Support

Thailand, Bangkok | Full Time | Operations

Strong knowledge & experience in following items is a must:

  • Fresh graduates are welcome!
  • Strong customer relations skills

Job Description

  • Reply to merchant queries via email, phone and chat

  • Setup new merchant accounts for 2C2P Payment Gateway and 123 products

  • Setup IPP parameters and other operational merchant related settings for payment gateway

  • Submit applications for new MID from different acquiring banks and follow up application status

  • Setup new bank merchant profiles and MPI for payment gateway

  • Provide help for fraud/finance/accounting team about the transactions related investigation

  • Connect backend and provide solution related backend

  • Other common tasks for the day-to-day operations


  • Bachelor's Degree or higher in Computer Science, Computer Engineering, IT or related fields.
  • 2 years of experience in merchant support
  • Good command of English communication both written and spoken
  • Strong customer relations skills

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are asked to apply via this job post providing a comprehensive resume with current and expected salary package.

Please note that only shortlisted candidates will be notified.

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