Careers

Specialist, Product Support

Thailand, Bangkok | Full Time | Technology

Strong knowledge & experience in following items is a must:

  • Good knowledge of AWS infrastructure technology
  • Experience in deployment, application troubleshoot
  • Basic network troubleshooting, SFTP


Job Description

The qualified candidate is responsible for:

  • Working closely with development team to understand new features, configurations and elements to be deployed in each package.
  • Possessing specialist knowledge of operating systems, devices, applications and software.
  • Providing technical support to teams within the organisaion, and to external clients when required.
  • Assisting with system integrations.
  • Identifying and resolving technical issues.
  • Managing coordination at a local and international level where required
  • Coordinating with infrastructure department regarding deployment related matters and troubleshooting.
  • Managing and controlling build and release using auto-deployment tools i.e. Atlassian Bamboo including another tools as appropriated.
  • Troubleshooting daily production and test issues.

Qualifications

  • Bachelor in Information Technology, Computer Science, Computer Engineering and related fields
  • 1 - 5 year of experience in deployment, application troubleshooting and related competences
  • Strong problem-solving skill with analytical thinking to identify the root cause of failure under pressured situation
  • Be able to write, read and speak English, especially comprehensive and well-organized writing skill is highly preferred.
  • Coding is not required, but should be familiar with app configuration related stuffs i.e. XML, IIS including application log and event log. Basic network troubleshooting, SFTP and some knowledge on MSSQL would be also advantage.
  • Be able to work at home during late night or early morning for deployment as assigned (not every day, at least once a week for scheduled deployment).
  • Be able to work as a team, will to learn, and very detailed oriented.
  • Having experience in AWS infrastructure technology is benefit.


We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.


Interested candidates are asked to apply via this job post providing a comprehensive resume with current and expected salary package.


Please note that only shortlisted candidates will be notified.

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