Assistant Manager, Card Operations

Business Development

Location

Thailand (Bangkok)

Employment Type

Full Time

We are looking for a Manager, Card Operations to manage transaction reconciliation, settlements, chargebacks, and reporting for Visa and MasterCard. The role supports internal teams, ensures compliance with card scheme rules, and handles fee disputes. If you have the experience, passion, and ambition to make a difference in the world of payment services, this is the opportunity for you.

Working Location: Empire Tower (100% onsite, accessible via BTS Chong Nonsi)

APPLY NOW

Job Description

Transaction Reconciliation:

Reconcile Card Schemes incoming transaction files with total transactions posted in the 2C2P’s Global Issuing Platform (GIP) and 2C2P’s Acquiring Platform (ACQ) to ensure accuracy and completeness.

Settlement Review & Adjustment:

Monitor and review unmatched settlement transactions in GIP and ACQ system. Decide and process adjustments by debit, credit, or chargeback in accordance with Card Scheme rules.

Reporting & Documentation:

Prepare and record the Pre-Fund Settlement Transaction Balance Account Reconciliation Report for submission to Accounting & Finance.
Prepare and record Card Scheme Settlement Reports, ensuring accuracy and timely submission to Accounting & Finance.
Prepare and submit month-end reports such as Total Card Spending Report, Accumulated Fee Report, Top-Up Volume Report, etc.
Prepare and submit quarterly reports to Card Scheme in accordance with the requirements of each scheme.
Compile and submit Issuing and Acquiring Performance Reports for each Card Scheme to the Business Heads.

Fee Management:

Review Card Scheme fee invoices; investigate discrepancies.
Raise disputes or inquiries with Card Scheme if fees are incorrect.
Download and submit invoices to Accounting & Finance in a timely manner.
Dispute & chargeback handling: Act as the main contact point for cardholder disputed transactions; process chargebacks via Card Scheme systems according to compliance rules and timelines.

Stakeholder Support:

Serve as the primary liaison with card schemes to obtain clarifications and to coordinate the internal team for operations, system enhancements, and testing.
Compliance & audit support: Ensure all activities adhere to Card Scheme operational rules, applicable regulatory requirements, internal policies, along with providing support for internal and external audits as required.

Qualifications

Job Qualifications:

Education: Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
Experience: At least 2–3 years’ experience in card operations, settlement, reconciliation, or payment processing.

Hands-on experience with Visa/MasterCard systems is highly preferred.

Knowledge & Skills:

Strong understanding Visa, Mastercard, and other schemes’ certifications, regulations, and rules.
Deep understanding of issuing and acquiring operations, encompassing card lifecycle management, BIN management, tokenization, merchant onboarding, settlement, reconciliation, and chargebacks/disputes.
Analytical and problem-solving skills with attention to detail.
Proficiency in MS Excel and reporting tools.
Proficiency in both Thai & English.

Competencies:

Strong communication and coordination skills to work with cross-functional teams and external partners.
Ability to work under pressure and meet tight deadlines.
High integrity, accuracy, and accountability in financial operations.
Willingness to learn and adapt to new systems and regulations.

Submit your application

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use and transfer our candidates’ information.