Senior Manager, POS Partnership & Merchant Operations

Business Development

Location

Thailand (Bangkok)

Employment Type

Full Time

The Senior Manager, POS Partnership & Merchant Operations, is responsible for building and managing strategic POS partnerships while ensuring smooth end-to-end merchant operations.

The role drives partner onboarding, commercial negotiations, and joint go-to-market initiatives to maximize adoption and transaction growth. It also oversees merchant onboarding, training, and after-sales support to deliver a seamless merchant experience. Additionally, the position manages acquisition pipelines and collaborates cross-functionally to align operations with product, risk, and finance priorities.

Working Location: Empire Tower (100% onsite, accessible via BTS Chong Nonsi)

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Job Description

POS Partnership Development

Identify, evaluate and onboard new POS partners (hardware manufacturers, ISVs, distributors)
Lead commercial negotiations, contract drafting and incentive design
Drive joint go-to-market initiatives and ensure technical integration (SDK/API, certification, compliance)
Track partner performance; refine joint business plans to maximise TPV and device penetration

Merchant Operations & Experience

Own SME merchant onboarding lifecycle: KYC/KYB review, contract generation, store profile setup
Coordinate field teams for device installation & pilot testing; ensure ≤ X days TAT from sign-up to first transaction
Design & deliver training (in-person / digital) covering POS usage, reconciliation and dispute handling
Build scalable after-sales service model (help-desk SOPs, service logistics, knowledge-base)

Pipeline & Growth Management

Maintain and report merchant acquisition funnel; forecast monthly activation volume
Work with Sales to optimise lead scoring, win-back campaigns and partner referrals

Cross-Functional Alignment

Act as “voice of front line” into Product, Engineering, Risk, Finance Ops—prioritising pain points and co-shaping roadmaps
Run weekly syncs, produce issue logs, track closure; ensure compliance and launch readiness for new features

Qualifications

7+ years in payments/merchant acquiring/POS; 3+ years hands-on in offline acquiring in Thailand (store rollouts, field ops, vendor management).
Proven device rollout at scale (e.g., 1,000+ terminals or 500+ stores): can show improved TAT (sign-up ➜ install ➜ first transaction), FTT, and SLA compliance.
Deep POS/EDC stack know-how: EMV contact/Contactless, QR acceptance, TMS/remote config, key injection/CAPK, EMV L2/L3 certification flows, PCI DSS/PTS, device logs & troubleshooting (SIM/4G/Wi-Fi/LAN, printers, peripherals).
Full merchant lifecycle ownership: KYC/KYB, contracting, site survey & install scheduling, pilot testing, training (usage/reconciliation/dispute), after-sales (help-desk SOPs, RMA/swap, spares), and SLA governance (CSAT, FRT/MTTR, recurrence).
Strong partnership management: evaluate, negotiate and launch with hardware OEMs/ISVs/distributors; design rebates/target-based incentives; run joint business plans and co-selling to drive TPV & device penetration.
Program & cadence management: weekly syncs, issue logs, risk/decision registers, launch-readiness checklists, and field playbooks across Product/Engineering/Risk/Finance Ops.
Data-driven operator: builds funnel & SLA dashboards (FTT median, install SLA, CSAT, churn), forecasts monthly activations, comfortable with Excel/BI (Tableau/Looker; SQL a plus).
Communication & influence: fluent English; Thai strongly preferred (Mandarin a plus). Able to switch register between C-suite discussions and field technician coordination.
On-the-ground mindset: willing to travel, join store go-lives, and support after-hours/weekend cutovers when needed.

Submit your application

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

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