✕

Download our latest report for new insights on Southeast Asia payments

Solutions
Who We Serve
About Us
Resources
Contact Us
Solutions
Securely accept, manage, and make payments through one point of integration
Accept Payments
Accept any type of payment
Airlines
Be the pilot of your airline's payment system
Make Payments
Move funds seamlessly
Payment links
No-code payment acceptance
Issuing
Create and customise cards and wallets
Markets
Explore solutions to power your leap in your target SEA markets
Case Studies
Indonesia
Malaysia
Philippines
Singapore
Thailand
Vietnam
case-studies">
Case Studies
About Us
We are a full-suite payments platform serving businesses of all sizes across Southeast Asia
Who We Are
Learn more about 2C2P by Antom
Our Network
Discover our payments network across Southeast Asia and beyond
News & Media
Browse company news and press materials
Careers
Lead the payments evolution with us
Partnerships
Learn more about our key partnerships
Resources
Learn more about payments and how to work with our platform
Case Studies
Browse success stories across various industries
Reports
Download our latest reports
Articles
Get insights and in-depth analysis on everything payments
eBook
Decode SEA payments in our latest eBook
Developers Portal
Learn how to integrate with our platform
Podcasts
Hear from industry experts in our editorial interview series
Solutions
Securely accept, manage, and make payments through one point of integration
Accept Payments Airlines Make Payments Payment links Issuing
Markets
Explore solutions to power your leap in your target SEA markets
Indonesia Malaysia Philippines Singapore Thailand Vietnam
Case Studies
Case Studies
About Us
We are a full-suite payments platform serving businesses of all sizes across Southeast Asia
Who We Are Our Network News & Media Careers Partnerships
Resources
Learn more about payments and how to work with our platform
Case Studies Reports Articles eBook Developers Portal Podcasts
Developers Portal
Help & Support
Share On

Malaysia Airlines wins customers with secure, efficient online payments

Airline Controller (ALC)
Instalment Payment Plans (IPP)
Payment Gateway (PGW)
Malaysia
Airlines
2 MIN READ

Malaysia Airlines, the flag carrier of Malaysia, serves as the gateway to Asia and beyond — seamlessly bridging international access with local discovery through its signature Malaysian Hospitality.

The Challenge

In late 2018, Malaysia Airlines was in search of a regional payments partner with connections to major payment channels and networks in Southeast Asia.

They also needed access to local acquiring banks for cost-efficient payment processing and a reliable payment gateway for any contingency.

Malaysia Airlines was looking for:

  • A payment service provider which would connect them to their main markets in Southeast Asia
  • Access to local acquiring banks in Malaysia for efficient payment processing
  • Reliable payment gateway with minimal downtime or difficulties

How We Helped

Since 2019, Malaysia Airlines was able to achieve its goal of a well-connected and secure payment gateway that also offers convenient payment methods with lower processing costs. The number of customers using AMOP, alternative methods of payment, grew from around 10% to nearly 30% of their total sales during FY19.

Malaysia Airlines is also the first airline in the Amadeus global network to launch an instalment payment option in Malaysia, Australia, and the UK through 2C2P. The payment option debuted in 2020 and has brought an uplift in revenue to the airline.

2C2P’s network connections with local banks also afforded Malaysia Airlines cost efficiency with lower fees for processing credit card payments. In addition, 2C2P’s flexible routing system increased cost savings by allowing Malaysia Airlines to determine which banks to route transactions to, depending on the prevailing currency exchange rates.

Chiew Kiam Yen, Payments Manager

"Malaysia Airlines is focused on enhancing customer experience, and payments play a crucial role in that journey.

Through our partnership with 2C2P, we are delivering a more seamless and secure digital payment experience, becoming the first airline on the Amadeus network to offer instalment payments for travellers."

Get Started With Us Today

CONTACT US

More Case Studies

5 min read

Singlife offers flexible insurance payments with instalments

Founded in Singapore in 2014, Singlife is Singapore’s fifth-largest insurer, providing Singaporeans with a range of financial products, including digital insurance, savings, investment, and wealth management. It also stands as the exclusive group insurance provider for the Ministry of Defence (MINDEF), Ministry of Home Affairs (MHA), and the Public Officers Group Insurance Scheme (POGIS).

5 min read

LUMI Charging standardises EV charging payments across SEA

LUMI Charging is a Singapore-based electric vehicle (EV) charging platform and operator.
5 min read

ONYX Hospitality Group simplifies payment security and operations

ONYX Hospitality Group is a leader in the Asia-Pacific hospitality industry.
5 min read

King Service Center grows collections by 25% with instalments

Founded in 1977, King Service Center is a leading pest control company in Thailand, specialising in the extermination of ants, termites, cockroaches, mosquitoes, and rodents.
5 min read

Hoteliers.Guru doubles client base with integrated payments

Founded in 2013 in Phuket, Hoteliers.Guru is an all-in-one hotel management platform that simplifies bookings and payments for hotels, online travel agencies (OTAs), and guests.
5 min read

TransNusa Airlines fuels expansion with hyperlocal online payments

Based in Indonesia, PT TransNusa Aviation Mandiri (TransNusa) is the country’s fastest-growing airline carrier operating internationally.
2 min read

Minor Hotels deploys flexible payment solutions across multiple properties

Minor Hotels is a hotel owner, operator and investor with a portfolio of over 540 hotels, resorts and serviced suites, spanning across 55 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

2 min read

Lazada scales up with flexible checkout options

Founded in 2012, Lazada Group is the leading e-commerce platform in Southeast Asia.

5 min read

EngagePlus streamlines fee collection with online payments

EngagePlus is an all-in-one management platform for learning centres.
2 min read

Ticketmelon powers event ticket sales with secure, scalable payments

Ticketmelon is a dynamic online ticketing platform built for event organizers with a strong focus on data analytics.

2 min read

GERALD.ph beats fraud with secure, flexible payment solutions

GERALD.ph is a premium online grocery store founded in 2016 in the Philippines by French expat Gerald Egasse.

2 min read

On9 Gamer gets 1000% boost in player transactions with localised payments

On9 Gamer is a Malaysian gaming platform that enables customers to purchase game credits and game point cards for popular mobile games like PUBG Mobile, Mobile Legends and Ragnarok M.
2 min read

Joey Mattress reduces costs and speeds up operations in Malaysia

Joey Mattress is a Malaysian e-commerce startup selling sleep products online. Their direct-to-consumer model aims to disrupt the industry and make shopping for sleep easy, fast and enjoyable.

2 min read

BEST reaches new customers with alternative payment methods

Backend Solutions and Technologies, Inc. (BEST) is a leading mobile development platform in the Philippines focused on creating smooth customer transaction experiences for B2C businesses.

2 min read

StoreHub launches delivery services within 48 hours with swift payment integrations

StoreHub is an operating system for omnichannel retail & F&B businesses. The platform powers 15,000+ merchants across SEA with cloud-based POS systems, an e-commerce platform, QR-powered loyalty programs & table ordering.

2 min read

USANA empowers distributors with contactless payments and offline acceptance points

USANA creates high-quality nutritional products built on one simple idea: if you feed the cells in your body exactly what they need, your health will benefit.

2 min read

MSIG enables seamless insurance payments across digital channels

MSIG Insurance is headquartered in Bangkok with a network of more than 20 branches all over the country.

2 min read

YOTEL simplifies bookings with payment links

The first YOTEL in Asia, YOTEL Singapore offers minimalist luxury for solo and small-group travellers.

2 min read

The Lo & Behold Group optimises operations with payment links

For 15 years, The Lo & Behold Group has stood at the forefront of the lifestyle and hospitality scene in Singapore.

2 min read

Origin Mattress gets ahead with instalment payment plans

Origin Mattress is a mattress and bedding manufacturing company founded in Singapore, with products designed in Germany.

2 min read

Anantara boosts bookings with secure payment links

Anantara Siam Bangkok Hotel is the flagship of luxury hotel group Anantara Hotels, Resorts & Spas.

2 min read

Thailand Post expands market share with digital payments

Managed by the Ministry of Digital Economy and Society of Thailand, Thailand Post is a state enterprise that delivers postal services to locals and businesses in Thailand.

2 min read

Solaroo streamlines operations with unified payments

Solaroo Systems Sdn Bhd is a top solar energy solutions provider in Malaysia. Offering a sustainable energy alternative, Solaroo is a subsidiary of the larger renewable energy conglomerate Pekat Group Berhad.

2 min read

Kiwanis Malaysia drives fundraising with digital payment solutions

Kiwanis Malaysia,the Malaysian division of Kiwanis International, is a global community of clubs, members, and partners that aims to improve the lives of children worldwide. Kiwanis Malaysia’s first club was opened in 1976 and has since expanded to 66 clubs and 1,670 members across the country.

2 min read

Bus Online Ticket offers travellers secure ways to pay

Established in 2007, Bus Online Ticket (BOT) is an online ticketing platform that sells bus tickets for travel between Singapore, all major cities in Malaysia (including Sabah and Sarawak), and all cities in Thailand.

 

2 min read

JA Assure serves multiple markets with secure, localised digital payments

JA Assure is a multinational insurtech firm. It is the world’s first insurtech firm to grant healthcare professionals easy access to medical malpractice insurance online.
2 min read

Lazada Digital Goods digitalises bill payments and top-ups for users

Founded in 2012, Lazada Group is the leading e-commerce platform in Southeast Asia.