2C2P | Case Studies | Anantara

Case Study

Anantara Siam Bangkok Hotel

Anantara Siam Bangkok Hotel is the flagship of luxury hotel group Anantara Hotels, Resorts & Spas.

Anantara siam highlight 1920 1037 01

Going Digital for Secure, Smooth Payments

The challenge

Anantara Siam Bangkok Hotel needed a high-quality payment gateway that provided a seamless and secure customer experience. Before switching to online payments, the hotel only accepted credit card payments for direct bookings, which demanded a lot of time-consuming paperwork for hotel staff and customers. Customers were also required to provide detailed personal information, which were not aligned with the hotel’s updated General Data Protection Regulations (GDPR) policy.

Anantara Siam Bangkok Hotel was looking for:

  • A payment gateway that offered customers a streamlined and secure payment experience.

  • Digital payment acceptance solutions with built-in safeguards protecting customer data, compliant with GDPR policy.

  • A paperless and efficient payment gateway that reduces manual processing time.

How we helped

The Anantara Siam Bangkok Hotel’s partnership with 2C2P began in May 2019, when it was chosen to pilot our QuickPay solution. This payment link service enabled hotel staff to generate digital direct mailers or electronic invoices for customers to pay conveniently and securely via credit card, e-wallets or bank transfer.

The new payment solution increased customer satisfaction thanks to its smooth and efficient process. In just three months, the hotel saw its total transactions soar by more than 500%!

2C2P’s QuickPay solution has helped our team process payments efficiently and go paperless. The secure payments process immediately boosted customer satisfaction with our services.

Narinthip Chatchaisuwan

Cluster E-Commerce Manager, Anantara Siam Bangkok Hotel

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