King Service Center grows collections by 25% with instalments

Safer homes through certified standards in services and payments

In 1980, King Service Center became the first company to be awarded a pest control operating license by the Ministry of Public Health. Upon receiving its license, King Control adopted the ISO 9001:2015 operational standard. 

With over 48 years of proven experience, King Service Center is a household name in Thailand. The company is particularly renowned for its ingenuity in creating proprietary products that deliver the safest and most effective pest extermination services. 

The Challenge

King Service Center originally used manual methods to accept and verify payments, including bank transfers and bank slip verification, cheque collections, and on-site credit card acceptance. Such methods tended to be slow and inefficient, in turn lengthening collection cycles and negatively impacting the overall customer experience.

Cheque payments, for one, necessitated a complex and time-consuming process with the attending bank to complete. As for on-site credit card acceptance, King Service Center needed to account for additional costs such as staff travel, labour costs, and other hidden expenses.

King Service Center was looking for: 

• A solution to improve the efficiency of its payment collection cycles
• An efficient means to onboard and integrate new payment methods
• A way to close the transaction loop without having to wait for customers to submit bank slips manually

How we helped

After much deliberation and under the recommendation of other major business operators in Thailand, King Service Center adopted 2C2P’s QuickPay payment link solution to augment its payment capabilities.

King Service Center greatly appreciated the ease of integrating QuickPay into its system. With QuickPay enabled, all King Service Center needed to do was generate a secure payment link to send to its customers.

Since QuickPay integrates with 2C2P’s payment gateway, it also enables King Service Center to activate and offer new payment channels with minimal delays and technical effort.

Although certain customer segments were initially wary of paying via links, 2C2P’s stellar reputation as a secure payment service provider in Thailand fostered trust among King Service Center’s customers.

Aside from QuickPay, King Service Center also harnessed 2C2P’s capabilities to offer customers more flexibility and convenience with the option to pay via installment plans.

After partnering with 2C2P, King Service Center experienced an uptick in payment collection efficiency, with collections rising by a whopping 25%.

Looking ahead, King Service Center will explore 2C2P’s recurring payments solution to support automated monthly payments, aiming to improve the consistency of collections by reducing customer follow-ups and missed cycles.