2C2P | Case Studies | Minor Hotels

Case Study

Minor Hotels

Minor Hotels is a hotel owner, operator and investor with a portfolio of over 540 hotels, resorts and serviced suites, spanning across 55 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

Anantara Rasananda Drone3

Flexible Payment Solutions for a Hospitality Giant

The challenge

With over 500 properties under their care, Minor Hotels was looking for a payments partner who could understand and provide the flexibility needed to cater to hundreds of different hotel and end-customer needs. Being headquartered in Thailand added an extra layer of complexity for payments processing because of the country’s tight regulations.

Minor Hotels were looking for:

  • A payment gateway that offered customers a streamlined and secure payment experience.

  • Flexible and varied payment methods attuned to end-customer needs

  • A payments provider able to scale and customise solutions according to changing business needs

How we helped

Minor Hotels started looking for a payments provider back in 2015. Finding that many global payments companies didn’t have the flexibility and deep local knowledge that 2C2P had, the Group decided to partner with 2C2P for its payment gateway solution in 2019.

From QR payments to payment links, 2C2P was able to implement a vast array of alternative payment methods for over 40 properties under the Group. It was particularly urgent amidst the global pandemic when consumers were looking for alternative modes of payments, and the Group was able to meet that demand through 2C2P’s solutions.

We’ve been very satisfied with 2C2P’s tech, product and people. When we first started looking for a payments partner, many weren’t able to match up to 2C2P’s incredible flexibility, robust product and local knowledge. So far, we’ve been very happy with 2C2P as a partner and there is a great business relationship.

Anthony Green

Group Director, Digital Applications and Platforms, Minor Hotels

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