Case Study

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Managed by the Ministry of Digital Economy and Society of Thailand, Thailand Post is a state enterprise that delivers postal services to locals and businesses in Thailand.

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Digital Payments to Amplify Market Share in the Thai Postal Industry


The challenge

Thailand's high Internet user penetration, forecast to reach 84% by 2026, and fast home broadband speeds have led to the rapid acceleration of ecommerce, along with a growing choice of delivery solutions. This has created fierce competition for postal services and a significant drop in regular mailing rates, which has directly impacted the revenue of Thailand Post.


Thailand Post needed a partner to integrate digital payment services like e-wallets into its operations and beef up its existing cash on delivery methods to win in this fast-evolving landscape. In doing so, Thailand Post hoped to improve its existing products and services for its customers with an efficient and reliable payments platform like 2C2P.

How we helped

In 2018, Thailand Post selected 2C2P to incorporate e-wallets and other digital payment methods such as e-tax invoicing and remittance into its operations. With 2C2P on board, Thailand Post can now offer both online and offline payment options to its customers.


Becoming more flexible with its payment methods has helped Thailand Post become more competitive in their offerings while expanding their market share.

Impact

With 2C2P, receiving payments became much easier as it’s automated. Internally, tracing transaction history also became simpler. The added layer of security also gave us peace of mind when handling confidential info like our customer’s credit card details.

Nares Chaiyawong

Vice President, Customer Experience Department, Thailand Post Co. Ltd.

Get started with 2C2P today